Onsite Cisco Support Engineer

Recruiter
Fullbrook Consulting Group
Location
London, South East England
Salary
40000.0000
Posted
11 Jun 2017
Closes
11 Jul 2017
Contract Type
Permanent
Hours
Full Time

The Client:

Our client is a global IT and Telecommunications company specialising in Communications.

Role & Key Responsibilities:

  • The Support Engineer will provide technical support onsite on Cisco solutions covering R&S, Wireless and Security solutions.
  • Provide outstanding customer service to the client and ensure the company is fully benefitting from the Cisco technologies.
  • Act as the escalation point for support issues.
  • Conduct root cause analyst to prevent any potential risks.
  • Ensure the smooth implementation of Cisco technologies by working closely with the design and project teams.
  • Communicate clearly with technical and non-technical staff.
  • Share technical knowledge with other team members on site.
  • Create and complete all required documentation.
  • Develop and maintain a strong relationship with the client and members of staff on site.
  • Make recommendations towards any improvements and enhancements on the network.
  • Maintain the stability of the network and proactively identify any potential issues.

Skills & Experience:

  • CCNP R&S accredited, ideally CCNA Wireless & CCNA Security.
  • Solid experience within a Cisco support environment.
  • Ideally experience of providing support on site to clients.
  • A strong understanding of the following technologies; Cisco ACS, Cisco ASA firewalls, Cisco WAAS, Cisco ISR routers, Nexus and WAN/LAN environments.
  • Awareness of multi-site networks.
  • The ability to work in a high pressured and fast paced environment.
  • A professional and enthusiastic manner.
  • Strong prioritisation and time management skills.
  • Great communication and customer service skills.

Location:

  • London