Operations & Collections Manager

Cavendish Maine Recruitment
Caerphilly, Mid Glamorgan
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

Job title: Operations & Collections Manager

Location: Caerphilly

Salary: £45,000 - £53,000 plus bonus plus PHI plus benefits

Sector: Banking/FS

Job type: Perm

Job reference: MC17864

The Role: Our client, one of Europe’s largest purchasers performing and non-performing loans, is looking to appoint the role of Collections Manager for its performing loans division. The business works with some of the world’s leading investors, finance lenders and European Banks to assist them in accessing the consumer and commercial receivables markets.

The role of Collections Manager reports to the Head of Operations - Performing Loans and will provide key overall leadership and direction for the collections team. The successful candidate will be responsible for all aspects of the contact centre operations and for delivery of the business objectives of the department. Further responsibilities include...

  • Management of the Arrears Collection team
  • Communicate policies and strategies and mentor the team to achieve targets and service levels
  • Ensure company policies and procedures are adhered to at all times
  • Implement targets and service levels for each area and review core team performance
  • Work in collaboration with the Training Manager, HR Manager and Head of Operations to ensure effective staff recruitment and retention
  • Provide daily, weekly and monthly management Information
  • Managing the team effectively to ensure the collections portfolio performs at the highest level of profitability
  • Provide support and guidance on queries and issue resolution

The Benefits: Competitive salary plus flexible benefits package

The Person:

  • Minimum of 4/5 years collections management experience
  • Excellent communication skills. Written and verbal
  • Ability to interpret and provide accurate statistics relating to performance and targets
  • Demonstrate enthusiasm to overcome issues and problems to achieve business objectives
  • Experience of working within a contact centre environment - inbound and outbound
  • Evidence of people and resource management skills
  • Experience of MS office including excel, PowerPoint and access