Systems Engineer

Whitstable, Kent
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

A leading software house that specialises in a fast growing industry, with rapid growth, new technologies, new services and a host of new challenges, required a IT Engineer with Linux/Unix command line exposure.

The IT Support Specialist responds to user queries, answers questions, and resolves hardware and software problems in a multiple platform environment. Diagnoses, identifies and resolves problems. Utilizes diagnostic software packages and confers with internal technical support personnel, operations groups and/or vendors to affect solutions.

May refer more complex problems to higher-level technical staff personnel for resolution. May implement corrective actions from remote site or guide user through corrective actions. Ensures corrective actions are implemented and hardware and/or software are functioning properly. Generates appropriate documentation. May provide guidance, training and direction to lower level or less experienced Help Desk personnel.

  • Provide support and technical assistance to corporate computer end-users via face-to-face visits, telephone support, and remote access programs (both Windows and Mac)
  • Routine tasks will include installation, configuration, network access, support and troubleshooting operating systems and productivity software in a corporate environment.
  • Provide support and technical assistance for iPhones and iPads, peripheral equipment, and all software.
  • Provision, manage accounts, and provide support for various internal and cloud based systems.
  • Heavily involved in deploying new hardware, automating software rollouts/upgrades, backups and retirement of obsolete hardware.
  • Attend training seminars and in-service programs as requested by supervisor.
  • Provide Help Desk support to all users via Ticketing System and Help Desk Phone line.
  • Evaluate and recommend desktop hardware and software.
  • Assist training customers/users on various desktop functions; participate in Staff Development programs
  • Travel to other Monotype offices to provide IT Support (domestic and international)
  • Respond to off hours' pager 1 week/month.
  • Work conditions may occasionally include moderate noise if working in a production area, exposure to mechanical and electrical hazards associated with computer equipment, and handling of light to moderately heavy objects.


  • Proven experience supporting UNIX environments with in-depth knowledge of at least one of the core flavours such as Sun Solaris, HP-UX , AIX , Linux ( Red Hat or Suse ).
  • Knowledge/experience of working in distributed, cross platform server environments.
  • Good diagnostic skills - ability to work logically and methodically
  • Good communicator - Verbal and written
  • Fast learner, able to multi-task and work under pressure


  • Programming and shell scripting skills (Python/Bash)
  • Knowledge of Databases and SQL
  • Previous experience of clustering environments.
  • Experience with logical volume management
  • SAN & Storage experience and exposure

Huntress does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.