Development & Support Team Leader

Brighton, East Sussex
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

OneFamily are looking for a driven and motivated Development & Support Team Leader to join our central Brighton office. This person will provide seamless support to the Sales and Service Manager in the development and execution of the sales strategy.

Purpose of Role:

  • To ensure our service proposition is aligned to the sales and new business objectives offering seamless support to our intermediary partners.
  • Effectively manage the department’s telephone intermediary team and their performance to ensure delivery against strategic objectives, quality measures and agreed sales plan targets.
  • Leading a team responsible for pre and post-sale administration of policies sold through the Intermediary Financial Advisors on our increasing range of financial products. Ensuring the teams represent the company in an extremely positive light building relationships with advisers from registration onwards.
  • Provide support to the Sales and Service Manager in the development and execution of the sales strategy.

Skills, knowledge & experience:

  • Drive quality and revenue targets across products and services in line with business objectives for the intermediary telephone account team

  • Ensure Intermediaries are supported in doing business with OneFamily with correct and timely information being given

  • Lead, motivate and coach the intermediary telephone account team through effective performance and activity management to ensure strong team and sales performance in line with agreed targets

  • Track and communicate sales and service performance through accurate and timely forecasting and reporting, ensuring sales and service maximise potential opportunities.

  • Ensure on-going development of team including recruitment, training and performance assessment. Champion and develop the intermediary telephone account team by keeping up with industry best practice

  • Promote a passionate, outside-in, forward learning culture throughout the team to achieve a high performance team environment

  • Keep team highly motivated by implementing new outbound campaigns that add value to the department

  • Provide MI to demonstrate sales and operator performance and ad hoc reports as requested

  • Ensure integrity of telephony systems and reports; implement formal check mechanism to provide project representation for projects that are wholly and specifically for this job role

  • Undertake the company 'performance’ process ensuring it is kept up to date

  • Deputise for the Sales and Service Manager as appropriate.

In return we offer:

Competitive salaries

Relaxed dress code

25 days paid holiday, plus bank holidays

Generous bonus scheme

Excellent voluntary benefits scheme

Healthcare and life assurance

Pension contributions

Enhanced maternity, paternity and adoption leave

Staff Introduction scheme

Life Assurance

Reward & Recognition schemes

Leadership programmes

If we sound like a company you’d like to work for- then please get in touch and request the full job description!