German Client Services Representative - Prestigious Broker
My client is a prestigious independent broker providing trading services in Forex, CFDs and Spread Betting. The business strives to maximise their clients’ trading through a unique mix of superior value proposition, diverse product offering, competitive spreads and stellar customer service.
- Maintain and expand the businesses client base through sales activities such as contacting new leads.
- Establish contact with prospective clients and business partners, as well as maintain excellent relationship to existing customers.
- Actively promote the firms products to customers and prospective customers.
- Respond to customer queries using chat software, telephone, email and Salesforce.
- Provide customers help with our products.
- Provide technical support.
- Represent the company at live events (seminars & trade shows) and conduct webinars.
- Assist in related projects, such as marketing campaigns, translations into German, market analysis.
- Excellent customer service skills.
- Professional behaviour towards clients.
- Solid negotiation and communication skills.
- Organised and able to handle high workload.
- Sales target-driven.
- Able to keep high working standards throughout.
- Comfortable working a shift rota consisting of late and night shifts
- Fluent in German & English language, written and spoken English.