CUSTOMER SUCCESS ACCOUNT MANAGER - GERMAN SPEAKER
Customer Success Account Manager - Bilingual German
£18,000 to £19,500 after 6 months (£24,000 OTE)
Newcastle upon Tyne
Full Time - 40hrs pw
Permanent - Monday to Friday
More about the role:
The Customer Success Account Manager role is an integral part of the Company’s goals to deploy their products and services, educate and nurture their customers, renew their subscriptions and expand the customer relationship with the Company.
As a Customer Success Account Manager (CSAM), you’ll create and nurture a relationship with the customer, through actively contacting existing customers during their subscription year and help them to adopt the solution with ease. We’re looking for you to optimize the customers’ product experience and guide them to internal support teams.
You’ll be identifying and generating opportunities for additional seats, products or services and supporting customers to renew customers on their anniversary period.
You’ll be working with the Company’s Customer Lifecycle Management (CLM), which is a communication framework to increase active use and customer satisfaction. You’ll be speaking with active customers, you’ll be using the CLM to support continuous communication at different stages of this relationship and supports the value realization of Adobe’s customers, and ensuring customers renew their software licences with the Company. You’ll be supporting the Company’s vision to increase Customer Satisfaction so that customers who love the Company’s solution become an active reference.
Who we are looking for:
We’re looking for you to have proven customer service experience, which ideally will come in a B2B organisation. You’ll be speaking with customers In Country, so you’ll have proven professional language skills and have the ability to develop relationships with your customers.
You’ll have proven experience of working in developing relationships with customers and ensuring your customers are getting the most out of their service or product, along with an eye for potential to increase revenue where possible. Sales leads and additional products are key to make the role a success.
We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.
What we will give you
You’re important to us, so we like to make sure we look after you. We’ll give you a competitive salary and bonus potential. Your paydays are fortnightly to help you throughout the month, which is a bit different from the norm.
We’ll give you a comprehensive 4-week training programme, to teach you everything you need to know and then we’ll continue to help and support you need to develop a long and rewarding career with us. All work and no play isn’t good as they saying goes, so we’ll give 28 days’ holidays which includes bank holidays and a variety of discounts through our online employee discount service, which are always helpful.
A bit about us
We’re one of the biggest players in the contact centre industry, with more than 130,000 people based across our 150 sites worldwide. In the UK, we’ve 10 sites, with two here in Newcastle with nearly 1000 people based across them. We’re a bunch of friendly, caring and fun-loving people who successfully manage billions of customer interactions each year. Here in the UK, we provide a range of sales, customer care and technical support services for a number of respected brands.
We are providing the support for the EMEA for our client, who are changing the world through digital experiences. Their creative, marketing and document solutions empower everyone — from emerging artists to global brands — to bring digital creations to life and deliver them to the right person at the right moment for the best results, so why not become part of this new team here in Newcastle.