Quality Coordinator

Zenith People LTD
Newcastle Upon Tyne, Tyne And Wear
11 Jun 2017
11 Jul 2017
Contract Type
Full Time

Duties Include:

  • Responsible for monitoring and improving upon the quality of procedures, processes and systems to maintain client and project success.
  • Schedule, produce and maintain internal audits to continue success in ISO 9001:2015 certification
  • Support the company’s marketing strategy with implementation, monitoring and running of web publications and image library.
  • Promote department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Have detailed understanding and can skilfully use the techniques of system design, reengineering, project management, quality improvement, outcomes measurement, and statistical analysis.
  • Responsible for conformance to regulatory requirements, contractual obligations, and corporate policy
  • Make recommendations to the Operations Manager and senior management on training and other personnel activities in order to maintain an efficient, cost-effective program.
  • Provide project management support including data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
  • Directs and coordinates investigation of complaints concerning defective services, while recommends response to complaints.
  • Directs retention of data and preparation of documents for use by self or other company personnel.
  • Has input and impact on budgeting, controlling costs, planning, scheduling, and procedural change in order to achieve and maintain an efficient, cost-effective program.
  • Oversees and monitors the development and implementation of the quality improvement program.
  • Performs under minimal supervision with accountability for specific goals/objectives. Works with the Director, Operations Manager, and others to develop performance improvement targets for quality, service, and efficiency of the organization.
  • Provides leadership for implementing changes targeted at systems improvement.
  • Measures and evaluates attainment of results.
  • Assures that improvement activities are documented and reported within the organization and externally as appropriate via established document control.

Ideal Candidate:

  • QMS ISO 9001:2015 Internal Auditor accreditation
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Excellent influencing and communication skills.
  • Solid organizational skills including attention to detail and multitasking skills
  • Required to work outside core working hours to deliver project targets/timescales
  • Organization and planning, managing multiple demands, and achieving results.
  • Team development and facilitation techniques applied to quality improvement or project teams to achieve their highest potential.
  • Superb written and oral communication skills with particular emphasis on presentation skills

Knowledge Skills & Experience:

Previous experience of hosting external certification audits to 9001:2015

Organised, accurate with excellent attention to detail.

Previous experience within industry would be advantageous.

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