Workshop Controller

Volkswagen Group
£20000 - £24000/annum
11 Jun 2017
11 Jul 2017
Contract Type
Full Time
Job Description

This exciting opportunity exists within our Stoke Volkswagen Retailer

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As a Workshop Controller, you will have excellent motivational skills, drive, ambition and people skills and your Key Objectives will be:

Objective: Ensure efficient workshop use of materials, equipment and labour so service and repairs are carried out to the highest quality standards

Monitor progress of jobs in the workshop and advise service reception of any delays or issues
Control wastage of consumable materials (including appropriate measures to prevent the theft of oil and other sundry items)
Ensure jobs are fairly allocated to technicians and mechanics and that there are adequate staffing levels to achieve workshop objectives
Ensure maximum use of equipment and labour to achieve high productivity output
Develop strategies to improve productivity in accordance with growth plan

Objective: Achieve the highest level of customer satisfaction and retain existing custom through the workshop

Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
Receive and assist all customers courteously and promptly in line with Volkswagen quality programme
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when necessary
Work closely with service department personnel to achieve the highest levels of customer satisfaction
Endeavour to enhance facilities, improve technical skills and achieve high standards of workmanship

Objective: Improve the future labour levels by consulting and co-operating with aftersales reception staff and the Service Manager/Operations Manager

Assist the Service Manager/Operations Manager to ensure optimum staff performance and efficiency is achieved at all times through the correct recruitment, assessment and training of all workshop personnel
Establish the training and development needs of workshop personnel with the Service Manager/Operations Manager
Assist the Service Manager/Operations Manager in the preparation and administration of Performance Development Reviews with all workshop personnel. Communicate job expectations and provide regular feedback of the teams’ performance
Maintain effective liaison with other departmental managers

Objective: Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines

Circulate new and updated technical material, literature for new vehicles and revised workshop techniques
Ensure customers are protected from any possible dangers or hazards in the workshop area and their property is secure whilst on company premises
Ensure the security of all MOT equipment and documentation and that parts retained for testing are securely stored and locked away
Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop
Follow Volkswagen minimum operating standards and regularly check compliance. Ensure the workshop and equipment comply with all Health & Safety, recycling and environmental regulations

Maintain direct contact with Volkswagen, suppliers, and statutory representatives

**Strictly No Agencies**

Skills and Experience Required

About Us

Five different automotive brands. Group Functions. Trade specialists.

Volkswagen Group UK is wholly owned by Volkswagen AG and is one of the most successful automotive manufacturers in the world, with some of the most iconic brands that the industry has ever seen. But we’re also a great Sales & Marketing operation in our own right. We have over 800 permanent employees and a network of more than 1,000 dealerships in the UK. Operating out of Milton Keynes, Volkswagen Group UK sells half a million vehicles every year. In fact, one in every five cars sold in the UK is a Volkswagen Group brand.

However, what really sets us apart is how we work – not how many vehicles we sell. VWG UK has a unique culture, built on diversity, difference and a friendly rivalry that inspires us all. Across our brands, we learn from each other, encourage each other and regularly challenge each other to think differently. Our people have a true passion for what they do, a genuine desire to go further for customers and to give their own careers real momentum at the same time