Client Support Executive, Mandarin Speaking. Night Shift

Sovereign Recruitment Solutions LTD
London City
£23000 - £25000/annum £23 - £25k + £50 every night wo
11 Jun 2017
11 Jul 2017
Contract Type
Full Time
Client Support Executive – Mandarin. Night Shift.

My client is a leading Company providing institutional, high net worth and retail customers with multi asset and multi market derivative dealing capability through CFD’s and Spread Betting products.

As a Client Support Executive you will be looking after our Clients both UK and Chinese speaking clients.

You will have ideally had experience working within a Forex brokerage or financial institution supporting clients.

Typically, the successful candidate will become involved in:-
• Running on-line searches and matching / comparing against internal and external company listings
• Administering the set up of new client accounts
• Taking incoming and making outbound calls to/from clients
• Responding to client enquiries via email
• Processing client withdrawals and internal account transfer requests
• Assisting clients with the use of their accounts and the online platform
• Providing basic technical/trading support for clients
• Electronic filing
• Scanning and photocopying
• Archiving documents
• Mail mergers
• Sending out welcome letters to clients
The Person
• The candidate ideally will have working experience within a financial institution.
• Knowledge of KYC processes.
• Fluent in English
• The work experience should demonstrate that they have experience communicating with a variety of different people, particularly on the phone.
• It is important that applicants have excellent written and spoken communication skills and are confident communicating with colleagues at all levels.
• Financial services experience preferable.

23:00 – 7am