Underwriting Team Manager

£30000 - £35000/annum
11 Jun 2017
10 Jul 2017
Contract Type
Full Time
Are you experienced in providing excellent customer service and building relationships with your clients? Are you driven for a new challenge? If so, our client are now recruiting for an Underwriting Team Manager are looking for individuals just like you!

Our client are a highly established and reputable financial broker. They work with some of the most prestigious and growing financial institutions globally and as a leading UK broker they have won numerous awards including Best Use of Technology in Secured Lending, Broker Service Excellence and Best Secured Loans Broker of the Year.

Established in 2007, they offer solutions in a range of markets and strive to offer customers a better way to shop for loans. They believe that our people are our most important asset and are key to the businesses success. Due to continued success and business growth, they are now looking to add an Underwriting Team Manager to join our rapidly expanding team in Manchester, offering great benefits & incentives. This is an excellent opportunity to join a busy department within a growing organisation.


Competitive salary of £30,000 – £35,000 per annum
Contributory pension scheme
Childcare scheme
Simply Health scheme
Preferential private healthcare
Long Service Award
A generous 22 days’ holiday
Free Life Assurance from day one
Eye Tests and Discount on Glasses for VDU Users
Zest – Events club run by staff for the staff
Training and Development
Encouraged career progression within company.
they also boast a recently refurbished working environment with on-site facilities including Nintendo Wii’s, Samsung Tablets, Break-out areas, Pool Table and much more.

Underwriting Team Manager Responsibilities:

Reporting to the Operations Manager, you will provide support for Freedom Finance to fulfil its contractual obligations with Honeycomb finance in the Underwriting Agreement, while developing an unsecured operational underwriting team capability. You’ll be managing the customer journey, applicant contact, assessment and underwriting of consumer loans Company policies in a timely, efficient and consistent fashion. You will also be responsible for:

Representing and internally promoting the Honeycomb brand in a professional and confidential manner
Liaising with representatives and agents as required to ensure a transparent and efficient relationship is maintained
Recruiting, coaching, training and developing team members to deliver a first-class customer experience and deliver outstanding KPI results
Performance manage team members to ensure that appropriate action is taken and reported on, in cases where specified standards are not met
Attendance and timekeeping to be in line with the required Company standards.
Participating in reporting and discussion in meetings
Developing and delivering SMART objectives; both individual, team and business plan related
Designing and implementing regular and appropriate reporting and monitoring to ensure all the underwriting and team activities are understood by all stakeholders
Driving, coaching and inspiring your team to deliver a first-class customer experience
Driving departmental improvements and efficiencies through innovation and change
Maximising performance through applied effective management techniques; recording, analysing and acting upon performance data
Being an inspirational leader, maintaining an appropriate level of motivation within your team and contribute to the support and motivation across the department
Conducting appraisals and reviews with team members and devise personal action plans and training schedules
Creating an environment of continuous improvement, acting upon Honeycomb, customer and co-worker feedback and responding to legislative and market changes
Underwriting referred deals and Company policies in a timely, efficient and consistent fashion
Maintaining an appropriate level of technical expertise and product/process and underwriting knowledge and actively participate when necessary
Attending training sessions when required to guide with performance of your role
The ideal Underwriting Team Manager:

In order to be successful for this role, you will need to have a finance / underwriting background and proven experience of working in an outsourced business processing role before. We are looking for a candidate with fantastic experience in relationship building alongside excellent communication and organisational skills.

Monday to Friday 8.00am-9.00pm and Saturday 8.00am-6pm (40 hours). Although they currently do not open the Sales Centre on Sundays, you may be required to work them as part of your contractual hours