Client Support Executive

Ad Idem Consulting Limited
City of London, London
11 Jun 2017
10 Jul 2017
Contract Type
Full Time

Client Support Executive - Bilingual

Working hours 7.00 am to 4.00 pm

As our Client Support Executive you will be looking after our Clients with a focus on the Chinese speaking market.

We can only accept candidates that can communicate fluently both verbally and in writing at business level in both Chinese and English.

Experience gained within a Customer Service environment is essential, ideally they will have a Financial Services background.

Typically responsibilities will include

  • Running on-line searches and matching / comparing against internal and external company listings
  • Administering the set up of new client accounts
  • Taking incoming and making outbound calls to/from clients
  • Responding to client enquiries via email
  • Processing client withdrawals and internal account transfer requests
  • Assisting clients with the use of their accounts and the online platform
  • Providing basic technical/trading support for clients
  • Electronic filing
  • Scanning and photocopying
  • Archiving documents
  • Mail mergers
  • Sending out welcome letters to clients

The role holder will be required to work Nightshift holiday cover from time to time, approximately 20 - 30 nights per year.

We will be looking for evidence of the candidates ability to work and make decisions with the minimum of supervision.

We can offer a Competitive Salary and the following benefits:-

Call or email your CV to fast track your application!