Tour Operations Assistant (Fluent Mandarin)

Trafalgar Management Services Ltd
South West London, London
11 Jun 2017
10 Jul 2017
Contract Type
Full Time

Tour Operations Assistant

Operating in 60 countries, on 5 continents, with over 35 offices and more than 4,000 team members The Travel Corporation is a highly successful international travel group. Our business is built on value, quality and providing an outstanding leisure experience, plus an uncompromising commitment to customer service.

The operations department for The Travel Corporation is looking to recruit a bright Operations Assistant to work within the Operations Department organising European coach tours for Asian clients.

The key responsibilities of the Tour Operations Assistant will include:

  • General administrative duties

  • Tour set up, amendments and operation

  • Liaising with European hotels, coach companies, restaurants and guides

  • Providing a high level of client service

  • Assisting the Operations Executive and Manager with the day to day running of the department

  • Assisting in the development of the department and the growth of business

The ideal candidate for this Tour Operations Assistant position should:

  • Able to use initiative and follow instructions

  • Fluent in English (both written and oral) is essential

  • Fluent Mandarin is essential

  • Fluent Cantonese is advantageous

  • Previous office and administrative experience

  • Geographical knowledge of Europe

  • Computer literacy

  • Experience of working within the travel industry is not crucial but would be advantageous


  • Monday to Friday

  • 9am to 5.30pm with one hour lunch break

  • May be required to work longer hours during busy peak season


  • 28 paid holidays per annum inclusive of bank holidays, which increases with years of service

  • Travel discounts for employees and companion on tours offered by The Travel Corporation brands

  • BUPA healthcare scheme

  • Season ticket loan after 3 months service

  • Salary exchange schemes such as childcare vouchers and cycle-to-work

  • Enrolment in the Company’s Pension Scheme

The role offers the right candidate a chance to learn about a different and exciting part of the business, and become an integral part of the team. If you are passionate about the travel industry and want to join a great team, we want to hear from you!