Project Manager - Housing Association - North London

Graham Rose
North London
£15.00 - £18.50/hour
11 Jun 2017
10 Jul 2017
Public Sector
Contract Type
Full Time
Project Manager required to join a leading Housing Association at their office based in Islington. Your role will be to enable service user independence and improve the overall life chances of households in Cambridgeshire by leading a team delivering professional, high quality support services to customers.

Project Manager
Contract Type: 12 Weeks Temporary with possible Permanent positioning
PAYE rate: £15.00 - £16.50
LTD rate: £18.50
Weekly Hours: 37 Hours

Enhanced DBS is Essential for this position


* Effective and regular supervision, team meetings, performance management and coaching, develop the team's performance to achieve high levels of customer satisfaction.

* Ensure that customer independence and involvement are maximised through assessments, support plans and risk assessments that are well written, SMART, and completed within agreed timescales.

* Achieve and maintain excellent customer service, monitoring quality by direct observation of work with customers, seeking customer feedback, setting improvement plans and taking responsibility for resolving customer complaints. Demonstrate continuous improvement of team through appraisal process.

* Through coaching and supervision, ensure that identified risks are managed effectively and in line with organisational policy and procedures. This includes safe working practices, and risks to and from service users / others who come into contact with the service.

* To assess team knowledge of safeguarding policies, procedure and understanding of roles/responsibilities. Monitor, review and put in place actions to ensure this knowledge is at an acceptable level and embedded into practice.

* To have detailed knowledge of internal and external quality standards, setting and monitoring objectives for the team to deliver measureable, evidenced support. Providing evidence of team performance to meet KPI's, LPI's and external validation standards.

* Manage an agreed budget for the team to deliver services, identifying and implementing value for money savings where possible. Taking responsibility to ensure that the team spend remains within budget at all times.

* To ensure that professional relationships of staff and volunteers with partner agencies are maintained, including monitoring work carried out in multi-agency settings. Act as an ambassador for the organisation to maintain positive relationships in the county.

* Take a lead roll in operating the service Duty system, ensuring consistency across teams in terms of professional conduct, use of local procedures, systems and databases, and taking responsibility to
promptly address performance in these areas, including acting as a 'subject expert' for the service.

* Carry out assessments, do joint visits/meetings with service users and provide cover during periods of staff absence.

* Deputise for the Service Manager, including taking responsibility for day to day decision making, responding to business need (e.g. inputting to bids, short notice information provision to external requests) and representing the service at external forums as agreed.

* An understanding of leadership, and experience in leading others to achieve agreed outcomes

* Significant experience of working with diverse service users including those with a range of complex issues

* Experience of meeting internal and external quality standards

* Experience of managing areas of risk, including safeguarding

* Ability to organise own work and that of a team

Don't delay, click 'apply now' to forward an up-to-date copy of your CV, or call Jason Burgess directly on (Apply online only) to discuss further