Customer Service Agent ( Sports )

Recruiter
Ritz Recruitment
Location
London
Salary
£20000/annum Lots of Benefits
Posted
11 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
Customer Service Agent ( must have a huge passion for outdoor sports! )

Role to include, but not limited to:-

You will be speaking to trade and direct customers concerning pre and post departure inquiries by making changes to a short break, inputting bookings into the system, sending confirmation and processing payments.

Checking booking are correct and updated
Making amendments to existing bookings and dealing with cancellations
Sending out e-mail confirmations
Collecting and processing payments
Advising clients on pre- travel arrangements
Dealing with complaints or refunds
Checking invoices
Dealing with the daily post
Negotiating with suppliers
Responding to client queries via email and telephone and chat

Required experience:

Must be working in a customer service, operations or administrative role.
Carry effective organisational skills and the ability to multi-task
Proven ability to work under pressure
Good all-round knowledge of European travel
Passion for outdoor sports