Service Desk Analyst - 1st Line, AD, ICT

Morson International
£15.00 - £16.00/hour
11 Jun 2017
10 Jul 2017
Contract Type
Full Time
Morson International have an active requirement for an experienced 1st line Service Desk Analyst to work on an initial 3 month contract onsite in Warwick for a well-known and established client.

Key Responsibilities

* To receive support calls via the main Service Desk telephone number and to achieve a high number of fixes at that first point of contact.
* To accurately log the details of each support call and actions taken onto the Service Desk call logging system.
* To progress chase, monitor and escalate support calls logged to the relevant ICT group where the call is not immediately resolved at the Service Desk.
* To process all support calls within the agreed standards and responses operated by the Service Desk.
* To diagnose and fix reported problems with PCs and peripherals
* To act as a liaison point between individual users and any third party maintenance company.
* To assist in the process of proactively updating and monitoring information about important `hot' issues and major incidents and the processes used to notify users.

Experience Required

* Good communications skills
* Ability to work under pressure
* Ability to work under minimum supervision
* Good listening skills
* Knowledge of Service Desk Call Logging Systems
* Experience of providing ICT support using remote support technologies such as RDP
* Ability to record customer enquiries accurately
* Ability to work in a disciplined environment
* Excellent customer service skills
* The ability to work effectively as a team member to provide a flexible and responsive service

The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT lifecycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships

For further information on the company and the role, please apply now by sending an up to date copy of your CV and contact details