Infrastructure Support Apprentice

£15000 - £17000/annum
11 Jun 2017
10 Jul 2017
Contract Type
Full Time
Are you looking to start a career in IT and not too sure where to begin,? We believe that we have the right role for you! The Apprentice Infrastructure Support Engineer role gives the successful candidate the opportunity to work in a hands on capacity having a direct impact on the business from day one, alongside this you will be a part of a team there to support you and help you to learn and develop. You will study one day a week for an industry recognised qualification which will form the basis of your future career path You would be joining an infrastructure team based in Chippenham, who provide 1st, 2nd and 3rd line support for approx 350 staff across multiple sites and the underlying network and server infrastructure. Main tasks include: * Monitoring and updating any issues reported in the fault logging system. * Identify IT issues, plan and agree a suitable and expedient approach to resolving them. * Ensuring Capita Group compliance. Regularly audit hardware and software to ensure that latest security patches and virus updates are applied to all desktops, laptops and servers * Installation, configuration and day to day maintenance of a variety of equipment to run the business which can include end user machines, mobile devices, printers, servers & network devices * Day to day administration of users & groups within the Microsoft Active Directory * The management and tracking of hardware and software assets. * Provide out of hours patching and support where required. * To liaise with other parts of Capita Group where appropriate for IT services and solutions. Essential technical Experience/Skills * Knowledge of Microsoft Windows 7 & 10. * Knowledge of TCP/IP, DHCP and DNS * Knowledge of AntiVirus tools prevention and cleaning Essential Personal Attributes * Must have strong communication and customer service skills with a good telephone manner. * Proven problem solving approach * Must be able to work well within a team to deliver a high standard of service and prioritise and multi task effectively. * Highly self-motivated and the desire to improve and develop technical skills and clearly document processes and procedures.Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check