Dialler Analyst

Contact Corp
11 Jun 2017
10 Jul 2017
Contract Type
Full Time
Dialler Analyst

Due to expansion we are recruiting for a Dialler Analyst for a very busy MI Team within a Contact Centre environment.

Do you have a background within advanced IT and possess the ability and understanding to conduct data analysis?


Working alongside the current Dialler Manager you will help manage the provision of departmental MI and related documentation within a compliant framework.
•Responsible for the operational management and monitoring of the dialler system.
•Administration of the dialler operations for all outbound campaigns
•Preparation and loading of data to dialler system, with its related tasks (such as de-duplication, running against Telephone Preference Service).
•Set up dialling lists and new outbound campaigns.
•Complete MI analysis in line with the maintenance of outbound campaigns.
•Ensure that the dialler is running at maximum efficiency and carry out campaign analysis to optimise efficiency.
•Effective written and verbal communication
•Support the development of Call Centre Operations systems, tools and processes ensuring optimisation and adoption of industry best practices.
•Manage call lists and strategies, making adjustments when necessary.
•Notify management team of irregular dialler, individual and/or department statistics.
•Identify areas of weakness and recommend/implement corrective action.

Experience / Attributes Required:

You will have a background within IT at an advanced level to be considered for this role:
•Ability to conduct insightful data analysis
•SQL experience desirable but not essential
•Professionalism and accountability
•Advanced Microsoft Excel skills and a good working knowledge of Microsoft Office applications
•Innovative thinker
•Excellent organisational and time management skills
•Good relationship builder and the ability to communicate effectively at all levels

•Competitive salary - dependant on experience
•Up to 32 days holiday (inc Public Holidays)
•Pension Scheme
•Childcare Vouchers
•Free Fruit

To apply please forward your CV for consideration