Senior Service Advisor

Recruiter
KPI People Ltd
Location
Colchester
Salary
£23000 - £35000/annum
Posted
11 Jun 2017
Closes
10 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Our client a prestige franchised dealership in Colchester is recruiting for a Senior Service Advisor to join their team.
 
As a Senior Service Advisor, you will be integral to ensuring that exceptional customer experiences are delivered within the Service Department. You will be a pivotal figure in ensuring that customer-facing and workshop procedures are aligned and working efficiently with one another.
 
Your primary functions will include supporting and guiding employees within the Service Team; ensuring that processes operate robustly and efficiently; coaching and developing team members to be the best that they can be; and ensuring cohesion of working practices between the Service Department and the wider business.
 
You will understand what 'good' looks like and be able to develop this knowledge and desire within the team. You will have an understanding of the key performance indicators that impact upon your area of responsibility; and have the drive and determination to consistently achieve these.
 
A full UK driving license is required, as is previous experience in a similar role.
 
In return, our client offers a competitive salary of up to 23k basic plus an excellent bonus scheme with earnings up to 35k and ongoing career development opportunities.
 
Working hours – Monday to Friday (Apply online only) and rota`d Saturday`s.
 
KPIPeople: Service Advisor, Customer Service Advisor, Aftersales Advisor, Service Receptionist, Service Administrator, Service Team Manager Motor trade