Administrator (Financial Services)

Hexagon FM
£23000 - £25000/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Administrator (Financial Services) | Bromsgrove | Salary up to £25,000

Role Purpose
To provide administrative support. You will need to ensure that you adhere to agreed processes, procedures and timelines to the highest consistent standard.

General Responsibilities
* Comply with the Financial Services and Markets Act 2000, the FCA Statements of Principle & Code of Practice and the relevant FCA rules at all times;
* Comply with the relevant Compliance, TCF, T&C and Financial Crime Procedures of the firm at all times;
* Follow appropriate ethical standards within the firm at all times.

Specific Responsibilities
* Provide an administrative service to their consultant involving processing business, client reviews, action client/advisor queries (servicing), and obtaining quotes. To ensure that work is correctly prioritised and that agreed deadlines are met.
* Ensuring client records are accurate and kept up to date as per the company procedures.
* Ensure all dealings with colleagues and clients are carried out in a professional and courteous manner.
* Maintain all standards of performance as required by the company.
* Deals effectively with providers using any relevant means of communication, such as email, letter, fax or phone regarding new and existing business transactions.
* Deals effectively with clients by telephone and letter regarding servicing queries.

Relevant Skills and Knowledge
* Is able to establish a good rapport in telephone discussions and uses good questioning and listening skills.
* Have a sufficient understanding of the FCA rules and Compliance for the support undertaken. Understanding of Compliance is displayed by satisfactory file checking i.e. that admin file check failures remain within tolerance.
* Has knowledge of the firm's services, products, sales policy, compliance and administration procedures.
* Planning and organising skills - able to manage multiple tasks effectively.
* Able to prioritise and work under pressure to a strict deadline.
* Attention to detail with record keeping and communication to clients.
* Strong written and oral communication skills, including ability to listen and follow instruction effectively.
* Good team player - readily assists all members of the team to achieve team and individual objectives, particularly in busy periods.
* Basic understanding of administrative procedures relating to different categories of business and ensure that they conform to regulatory and company standards.
* Anti Money Laundering including how to identify suspicious transactions/activities and how to report.
* Detailed understanding of CCD (back office system) and Microsoft Office