Customer Service Advisor **FULL TRAINING PROVIDED

£8.90 - £11.31/hour
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Do you have excellent customer service skills? Can you take multiple bits of information to come up with a solution? If yes, we would love to hear from you today!

Manpower UK Ltd is currently recruiting for Customer Service Advisors for their client, RBS, based on Hardman Boulevard, within the prestigious location of Spinningfields in Manchester City Centre. With excellent transport links close by and discounted car parks on hand.

Position details:

* Hourly pay rate varies from £8.90 to £11.31.
* Guaranteed to work 35 hours each week over 4 or 5 days.
* Regular opportunities for overtime, paid at time and a half or double rate.
* Must be fully flexible Monday - Sunday.(you will be required to work at least 1 day at the weekend)
* Full training provided with full pay for the first 4 weeks if successful.

Position Responsibilities:

* First point of contact for all RBS customers.
* Guiding customers through the process ensuring that they are kept up-to-date at each step of the process.
* Log all calls on RBS in-house systems.
* Logging all customer details on RBS in-house systems.
* Monitoring RBS customer accounts, looking for any suspicious activity.
* Resolving complex customer queries in a professional and timely manner.

Essential Skills:

A proven communicator, the successful candidate will maintain the highest personal working standards and performance with emphasis on customer facing abilities. The successful candidate must also possess self-motivation, enthusiasm, and positive attitude and perform as a team player.

* Excellent customer service skills
* Excellent administrative and organisational skills
* Strong interpersonal skills, ability to communicate well via telephone
* Assertive
* Ability to work independently within a strong cohesive team
* PC literate
* Flexible


Our client also has fantastic facilities on site such as:

* Staff restaurant
* Springfields discount card
* Plus much more!

You'll need to pass a credit check, criminal records check and be able to provide us with details of your work activity from the past two years. If this sounds like the position for you then we would love to hear from you today