Junior Cisco Collaboration (Video) Engineer

Fullbrook Consulting Group
London, South East England
10 Jun 2017
10 Jul 2017
Contract Type
Full Time

The Client:

Our client is a global IT and Telecommunications company specialising in communications.

Role & Key Responsibilities:

  • The Junior Collaboration Engineer will work on a client site to support customers on Cisco technologies.
  • Provide support on Cisco telepresence and video technologies and systems.
  • Work within the operations team and provide and an excellent level of customer service when providing support.
  • Carry out daily administration, fault diagnosis and resolution, as well as incident management.
  • Get involved with troubleshooting and pro-actively identify potential issues with Cisco technologies.
  • Complete all required documentation and carry out ad-hoc support duties.
  • Support more senior members of the technical team.
  • Maintain a sound knowledge of Cisco technologies and strive to improve skills.
  • Ensure company processes and policies and followed throughout support and implementation phases.
  • Efficiently communicate technical issues to both technical and non-technical staff.
  • Whist working on site, act as a professional and friendly company representative onsite at all times.

Skills & Experience:

  • Experience of working with Cisco Telepresence technologies.
  • Good troubleshooting skills.
  • Experience of providing support to external customers.
  • Problem and incident resolution experience.
  • Knowledge of Video connectivity over IP.
  • Knoweldge of integration into CMR and WebEx.
  • Ideally knowledge of CUCM, Cisco IPT and R&S.
  • A great problem solver who has high attention to detail.
  • Excellent communication and relationship building skills.
  • A positive and friendly demeanour.


  • London