Junior Cisco Collaboration (Video) Engineer

Recruiter
Fullbrook Consulting Group
Location
London, South East England
Salary
24000.0000
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time

The Client:

Our client is a global IT and Telecommunications company specialising in communications.

Role & Key Responsibilities:

  • The Junior Collaboration Engineer will work on a client site to support customers on Cisco technologies.
  • Provide support on Cisco telepresence and video technologies and systems.
  • Work within the operations team and provide and an excellent level of customer service when providing support.
  • Carry out daily administration, fault diagnosis and resolution, as well as incident management.
  • Get involved with troubleshooting and pro-actively identify potential issues with Cisco technologies.
  • Complete all required documentation and carry out ad-hoc support duties.
  • Support more senior members of the technical team.
  • Maintain a sound knowledge of Cisco technologies and strive to improve skills.
  • Ensure company processes and policies and followed throughout support and implementation phases.
  • Efficiently communicate technical issues to both technical and non-technical staff.
  • Whist working on site, act as a professional and friendly company representative onsite at all times.

Skills & Experience:

  • Experience of working with Cisco Telepresence technologies.
  • Good troubleshooting skills.
  • Experience of providing support to external customers.
  • Problem and incident resolution experience.
  • Knowledge of Video connectivity over IP.
  • Knoweldge of integration into CMR and WebEx.
  • Ideally knowledge of CUCM, Cisco IPT and R&S.
  • A great problem solver who has high attention to detail.
  • Excellent communication and relationship building skills.
  • A positive and friendly demeanour.

Location:

  • London