Retention Advisor - Bournemouth

Recruiter
Mploy Staffing Solutions Ltd
Location
Bournemouth
Salary
£18000 - £23000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Fantastic opportunity to join one of the most reputable companies in the UK! Bonus of £500-£2000 a month and this can be used as a feeder position into a pure Account Management role which in turn will offer a much higher basic and bonus scheme.

Job Purpose

The Retention Advisor will be responsible for the retention of existing customers. To drive an increased conversion of profitable schemes in line with the current business model and to achieve and maintain current service level agreements. This is working alongside the Brokering team so there is an element of Account Management where you will be dealing with a panel of brokers.

• Retention experience would be desirable but not essential
• Telephone sales or call centre experience with an excellent telephone manner
• B2B experience desirable but not essential
• Experience of working in PMI industry, financial or Insurance services would be beneficial
• Experience of working within a sales and target driven environment is essential
• Role will incorporate inbound and outbound telephony depending on business requirements
• Proven track record of achieving sales targets
• Ability to work across multiple administration platforms and perform quotes tailored to requirements adhering to Underwriting & Pricing guidelines
• Accurate recording of results
• Must possess the ability to asses Market Feedback and ensure appropriate discounts and negotiations are delivered
• Ensure Quality & TCF requirements are met
• Ability to perform to stretched targets and key performance Indicators
• Take responsibility to manage own personal development and ensuring product, process and market knowledge is accurate and up to date
• Ensure Annual Knowledge and Understanding assessments are sat and attain pass rate
• Develop and maintain relationships with internal contacts and departments
Key Qualifications and Experience
• Strong communication skills
• Sales Experience Desired
• Pro-active in their approach. A self-starter
• Bright, intelligent and inspiring
• Passion for quality and highest levels of service
• Innovative (creative, able to challenge, improve)
• Positive, energetic team player
• Compassionate, sensitive and totally trustworthy

Salary £18k + £35k OTE