First Line IT Support

Brook Street UK
£20000 - £28000/annum Benefits, Pension
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
First Line IT Support Technician


Brook Street is currently working on behalf of our Global Technology Client to recruit a First Line IT Support This is a contract role until June 2018 based in Cambridge.

Role Purpose

* Provide first line technical support to onsite staff and visitors for the Windows OS environment, Office 365, Skype for Business, mobile devices and Azure, escalating when needed to other members of the local IT team and global teams.
* PC hardware and software configuration and diagnostics.
* Troubleshooting of basic networking issues.
* Hardware and consumable ordering, asset and loan management.
* Disposal of hardware ensuring all data protection and privacy practices are followed.
* Collaborate with researchers and other members of the IT team to identify and ready systems for events and research projects.
* Orientation of new employees on technical services available.
* Perform regular testing of all meeting room facilities including audio visual systems such as projectors/LCD Screens and video conferencing systems.
* Provide technical assistance to visitors connecting to our wireless guest network or using our meeting facilities.
* Record talks given in our state of the art lecture theatres.

Key Success Criteria

Proven corporate IT experience of supporting local and remote workers.
* A strong knowledge of current PC hardware.
* An excellent working knowledge of Windows 10 and the Microsoft Office Suite including Outlook 365 and Skype For Business.
* Experience with supporting networked workgroup printers.
* Demonstrated ability to getting the job done. A committed team player prepared to do that bit more to delight the customer or make others successful.

* Experience of Azure cloud services.
* Experience using and supporting non-Microsoft Operating systems specifically Linux, Apple OSX/iOS and Android.
* Experience of TCP/IP networks.
* Knowledge of Audio Visual equipment would also be an advantage.

As a Brook Street contractor you will be entitled to 25 days holiday per annum, 8 days paid Bank Holidays, discounted gym membership, use of the onsite health facility, access to online learning and training, free parking and an excellent subsidised restaurant.

Salary: up to £28,000

Location: Cambridge

Application Deadline: 9am Monday 12th June 2017