Technical Support Engineer

Recruiter
Prince Personnel Limited
Location
Telford, Telford and Wrekin
Salary
£22000 - £27000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer
Telford
Permanent
£22,000 - £27,000 per annum (depending on experience)
Monday-Friday 37.5 hours per week

This is an exciting opportunity to join a global business that is looking to recruit an experienced Technical Support Engineer to join their Technical Support Team to provide assistance with technical queries, quoting, pricing and product availability. The Technical Support Engineer will have a strong background gained within the Electrical / Electronic engineering sector and be now looking to utilise that knowledge in an office based support role.

Duties:

• Respond to and co-ordinate all Technical Enquires for allocated product specialism; ensuring the query is tracked and followed up to ensure the customer receives prompt and comprehensive advice.
• Guide the customer through technical fixes and diagnostics.
• Answer all incoming telephone calls and either handle the call appropriately or direct to a relevant staff member.
• Respond to all price and availability calls promptly and efficiently.
• Efficiently and promptly deal with emailed queries.
• Input all information onto CRM system and ensure actioned items are followed up
• Undertake/support the creation of quotes and follow up as necessary with the Sales Engineer/Customer.
• Resolve customer complaints satisfactorily.
• Guide customers and other interested parties through the use of online resources.

Due to the technical nature of this role candidates will need to possess strong knowledge of electrical/electronic principles and this will need to be supported by a formal qualification in such. Excellent communication skills and a professional approach will also be required as there will be extensive contact and communication with the customer base.

We will carefully consider your details and advise you if we're able to progress with your application within 72 hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.

Reference: AA21273