Key Account Contract Administrator

Recruiter
SER Limited
Location
Halifax
Salary
£18000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Key Account Contract Administrator
Halifax
£18,000 Basic, pension, life insurance & 33 days holiday (incl banks)

PURPOSE OF THE ROLE

- To provide administrative support for both potential and existing key account customers promoting our equipment maintenance programme. This role is primarily focussed on compiling the required detailed information to develop customer opportunities starting at the early discussion stage right through to the completion of a contract. 
- Be a designated point of contact for assigned key account customers and a large part of this role will entail good communication skills relaying information and dealing with any issues relevant to the contract to create a good customer relationship.
- Additionally you will support the regional contracts team in their daily duties as required..

 
MAIN RESPONSIBILITIES

- Contract preparation involving quotations, tenders, correspondence and communication as required for new customers.
- Obtain and source information from internal departments, manufacturers or contractors to support our customer development requirements.
- Taking ownership of Key Account customer queries, working between internal departments and responding to the customer directly with resolution/answer to their query.
- Daily duties including data input and maintaining key account records, including internal system notes, changes of model and dates as necessary.
- Daily and monthly system report administration.
- Direct sales extended warranty contracts.
- Follow up calls to designated key account customers.
- Support Field Sales managers in new lead generation and preparation of documentation.
- Support the contracts team in maintaining up-to-date customer records, invoicing, sales leads opportunities and monthly contract renewals, sales marketing campaigns support and assisting with telephone calls when required.
- Other ad-hoc duties.

EXPERIENCE AND CAPABILITIES

- 5 GCSE or equivalent including English and Mathematics
- Polite and professional telephone manner
- Excellent verbal and written communication skills
- Strong team player
- Committed and hardworking
- Excellent I.T. and administrative skills, including experience with Microsoft Office.

Working hours are 8 am to 5 pm Monday to Friday, 45 minute unpaid lunch break. 

If you have transferrable skills and think this is suited to you then I would like to hear from you today on (Apply online only) asking for Katie Hayhurst