Client Support Executive - Bilingual Chinese/English-DAY SHIFT

Recruiter
Val Wade
Location
London
Salary
£25000/annum Private medical Cover
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Client Support Executive looking after our Clients with a focus on the Chinese speaking market. Must be fluent in Chinese.

Must have at least a 2 year working visa.

Customer Service experience is essential, and helpful if within the Financial Services industry.

Main responsibilities:

* Running on-line searches and matching / comparing against internal and external company listings
* Administering the set up of new client accounts
* Taking incoming and making outbound calls to/from clients
* Responding to client enquiries via email
* Processing client withdrawals and internal account transfer requests
* Assisting clients with the use of their accounts and the online platform
* Providing basic technical/trading support for clients
* Electronic filing
* Scanning and photocopying
* Archiving documents
* Mail mergers
* Sending out welcome letters to clients
*
Nightshift holiday cover from time to time, approximately 20 - 30 nights per year will be expected