Service Manager (Technology)

Recruiter
Macmillan Cancer Support
Location
London, South East England
Salary
60000.0000
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time

Service Manager (Technology)
Permanent
£60,000 - £65,000


At Macmillan we’re here to reach and improve the lives of everyone affected by cancer and inspire millions to do the same.

We're looking for someone to lead the Technology Service function in the delivery of exceptional customer service to our internal customer base and across the whole of Technology.

You will need to establish strong working relationships with our customers and stakeholders, to review Service Desk practices and processes and introduce a service culture, processes and procedures based upon ITIL best practice and map out a comprehensive set of KPIs, working closely with the Head of IT Operations and Governance in establishing a sustainable Continuous Service Improvement model.

You will have a track record of developing a Service Delivery Team and implementing ITIL framework. An experienced team leader, you’ll be a first class manager of people with a strong focus on delivery and embedding the highest quality processes to support colleagues across Macmillan. It goes without saying you will be highly process-focussed with an in-depth knowledge of desktop technology.

In return, we commit to actively developing you and offer benefits including a 34.5 hour week (with early finish on Fridays), private medical insurance, life assurance, pension, childcare vouchers, generous annual leave, and interest free loans for season ticket and gym membership.


Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Disability Discrimination Act. Please contact the Recruitment Team if you require support.