Client Support Executiv- Bilingual Chinese/English-NIGHTSHIFT

Recruiter
Val Wade
Location
London
Salary
£25000/annum Private medical Cover
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Client Support Executive looking after Clients with a focus on the Chinese speaking marke for a leading provider of online trading services for retail and institutional clients.

Fluent Chinese and English, both verbally and written.

At least a 2 year working Visa, and experience in a Customer Services environment and idealling within the Financial services sector,

Main responsibilities are:

* Running on-line searches and matching / comparing against internal and external company listings
* Administering the set up of new client accounts
* Taking incoming and making outbound calls to/from clients
* Responding to client enquiries via email
* Processing client withdrawals and internal account transfer requests
* Assisting clients with the use of their accounts and the online platform
* Providing basic technical/trading support for clients
* Electronic filing
* Scanning and photocopying
* Archiving documents
* Mail mergers
* Sending out welcome letters to clients