Part Time Claims Handler

KHR Recruitment Specialists
Liverpool, Merseyside
10 Jun 2017
10 Jul 2017
Contract Type
Part Time
Can you provide fantastic customer service over the phone? Have you worked previously in a call centre environment? Are you looking for part time evening hours?

A well- established Motor Insurance firm are currently seeking Claims Handlers for their First Response Unit for their office based in Liverpool (L2).

This is a fantastic opportunity for you to join a reputable and ever growing company that focuses on developing their employees and providing a top class service.

Purpose of the Role:

-To effectively capture all new claim reports with accuracy and maximise the opportunity for efficient information gathering using conversational management techniques
-Undertake effective investigations to enable accurate and prompt liability decision making.
-Provide excellent service to all stakeholders
-Effectively manage our customers' claim journey and expectations whilst maximising of utilisation of our chain of suppliers
-Exhaust intervention opportunities in respect of Third Party claims including injury, repair and hire by way of correct decision making and identification of fault claims
-To expertly validate claims with application of indemnity and fraud knowledge
-To work and contribute towards team performance and environment
-Assessing indemnity, liability and mitigating ongoing losses
-Contribute towards continuous improvement with the generation of ideas

The ideal candidate will have all or a majority of the following skills:

-Attention to detail
-Strong customer service skills
-Ability to fact find and analyse information to result in accurate decision making
-RTA Claims experience
-Persuasive, strong and confident communicator
-PC literate with excellent administration and processing skills
-Ability to work as a team

Ideally, you will have experience in:

- working within motor insurance
- working within a customer service environment

Salary on offer is dependent on experience and will be offered accordingly. £9,000pa - £10,000pa.

Benefits of the role include: Pension, Holiday (20 days minimum), Option to buy or sell up to 3 days holiday.

The role of the First Response Handler will operate on a 5 week shift pattern including working 1 in 3 weekends.Part time, evenings 6.00pm - 10.00pm. 20 hours per week.

Apply now to be considered.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market trends…