Trainee Insurance Complaints Handler

Pier Recruitment Ltd
Crawley, West Sussex
10 Jun 2017
10 Jul 2017
Contract Type
Full Time

Trainee Insurance Complaints Handler

Location: Crawley

Salary: £19k - £20k

Hours: Mon-Fri 9am - 5.30pm

My client is looking for a customer focused Trainee Insurance Complaints Handler to join their compliance/customer service team based in their office based in Crawley.


* Dealing with incoming complaints from customers by letter and email
* Reviewing evidence in relation to the complaint
* Compiling letter and responses to customers
* Working within a FCA regulated environment
* Liaising with customers on the phone
* Resolving the complaint through to resolution
* Log all information on the CRM

The right candidate will have the following skills and attributes:

* Customer service background ideally within insurance or financial services
* Proven background in dealing with complaints
* Excellent written communication skills
* Great attention to detail

This is a great opportunity to join a highly reputable organisation that offers a friendly working environment. For more information please contact Sarah Nicholas on or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.