Technical Account Manager

Chatham, Kent
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Technical Account Manager

Location: Chatham
Salary: Up to £28,000
Experience: Minimum of 12 months in a technical support role

About the role

My client is a global provider of bespoke communication and networking solutions, and they're looking to recruit a customer-facing, technical support engineer/ technical account manager, to their growing team in Kent. The role requires somebody with a great ability to troubleshoot networking issues including TCP/IP based networks, LAN/WAN issues and other related technologies.
You will be the first point of call for specific customers and clients, ensuring that you are able to identify and resolve issues efficiently, whilst providing an excellent service.

Role Requirements

*Proven track record of providing technical support in a customer-facing role
*knowledge of wireless and cellular networking systems
*Great experience with IP based topologies and technologies
*Able to provide root cause and trend analysis in a proactive manner
*Work closely with customers and clients to provide solutions for technical issues
*Knowledge of Linux-based operating systems
*Experience with diagnosing and resolving telecoms, VoIP, VPN and networking faults


*Provide second line technical support to customers and clients
*Attend meetings, presentations and conference calls to maintain and develop customer relationships
*Responsible for a proactive attitude in regards to monitoring and resolving client issues
*Use, maintain and update the internal knowledge base for known and new technical problems
*Test and develop new systems and firmware patches
*Understand when to escalate technical issues to third line level after initial troubleshooting

About the Company

My client is a market leader in providing bespoke networking solutions, with a strong global presence. They have great existing relationships with reputable clients and you'll gain exposure to a number of different issues, environments and customers. They heavily promote career progression, with the opportunity to travel to both Europe and the USA. They develop a number of unique and bespoke systems and are at the forefront of what they do, and have demonstrated continued growth over the years.

If this role sounds perfect for you, please apply now!

Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.