Helpdesk Analyst - Law Firm
- Providing 1st and 2nd line support to the Firm’s 380 user base.
- Working as part of the IT team, which currently comprises 12 members, 5 of whom work on the service desk.
- Working to resolve helpdesk queries over the phone and in person, equipment configuration, back up maintenance and software installation.
The ideal candidate will have a minimum of 1 year experience providing helpdesk support, preferably in a legal environment. You will have experience supporting the following technologies; Windows 7, Office 2010, Active Directory, MS Exchange 2010, DNS/DHCP, Building/Imaging PC's, VMWare Horizon, Bighand & Visualfiles.