Head of Operations

Gerrard White
£58000 - £65000/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
I am currently recruiting for an experienced Operations Manager to join a leading independent invoice finance company to lead and develop the operations team to ensure effective management of all operational procedures including risk management and making a valuable contribution to company profitability.

Key Responsibilities and Accountabilities:
• To maintain and uphold the highest standards of customer service
• Lead, coach, mentor and monitor the Operations team, building the team through recruitment and succession planning
• To underwrite and fund business in line with the company risk framework, reporting any concerns to Group Risk Director.
• Implement/maintain strong internal controls to coincide with group audit requirements and review regularly
• Complete/deliver reports/budgets effectively and within timescales.
• Implement/promote and review local business plan, though regular meetings and reporting.
• Continually review key performance indicators, taking necessary action where required, to meet requirements
• Maintain relationships, both internal and external. Meeting clients/introducers and other business partners where required, promoting the company brand.
• To attend/chair meetings, both internal and within the Group.
• To be involved in/delegate involvement for group projects.
• To ensure Operations assist in the Sales process, where required, providing a smooth and efficient take on process, without any adverse effect on risk.

Key Skills:
• Maintain high level professional conduct with internal and external customers via face to face, on the phone, on email and through written communications.
• Provides others with direction, sets appropriate objectives, motivates and empowers
• Establishes rapport with colleagues, external customers and networks
• Keeps up to date with business and market trends
• Manage team to complete day to day tasks, monitor staff performance in line with KPIs, maintains HR procedures
• Analyses numerical and verbal data, probes for further information
• Clear Understanding of Operational Procedure & Risk

Requirements of the role:
• Invoice Finance industry experience
• Proven experience of managing risk issues
• Team Management
• Skills- excellent communication, dynamic leadership, understanding of operations and risk procedures, strategic thinking, presentations skills

We pride ourselves on delivering consistent results surpassing our candidate's expectations. We believe that culture fit, as well as skill set match, is an integral part of appointing a successful individual.
Our goal is to find you the right job to suit your long-term career aspirations and provide personal, yet professional support at every stage