Service Development Engineer of E-Commerce Services

Kuehne & Nagel
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Service Development Engineer of E-Commerce Service


Reference Number: Req24621

Job description

We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our dedicated staff design solutions that turn logistics operations from a challenge into a substantial competitive advantage.

Your tasks and responsibilities

Centre of Excellence for​ eCommerce / Contract Logistics

* Develop the service offering including components, processes, productivities, warehouse technologies, etc
* Be responsible for solution blueprints of specific service
* Support SME as well as regional/local BD/SE (IS teams with solution design based on defined focus service components
* Support internal training towards SME and regional/local teams
* Check market developments to develop service components further ("innovation")
* Monitor KPI's for key sites - investigate and recommend actions where appropriate
* Define the service component in detail: service description, physical & administrational processes, productivities, IS standards, technical specification (incl investment cost indications), material flow requirements, regional differences (low/high cost countries), standard solution documentation, etc.
* Use & apply knowhow in KN standard tools, e.g. GCT, OMD, ICT, etc.
* Provide know-how transfer from CoE to SME and local BD/SE/IS teams
* Support SME to define and deliver the standards of a specific service including trainings
* Support SME and local BD/SE/IS teams in tender process by consulting the local teams with the target to win profitable business for KN
* On request check the solution response provided by local teams (e.g. solution design, calculation, assumption, data analysis, technical requirements) as part of the zero failure process
* Embed agreed eCommerce KPI's within the key site operations and focus countries, assist in data gathering and liaise with KNPS team to produce reports in a timely manner
* On request support operational management in improving existing operations

Your skills and experience

* Educated to graduate level or equivalent in a relevant discipline - eg. engineering, logistics or business management
* Extensive experience in contract logistics with expertise in the field of solution design
* A working knowledge of information systems as applied to eCommerce and logistics processes
* Solid understanding and experience of the defined focus service
* Excellent communication and organizational skills
* Experience of working across different cultures
* Solid understanding of KN standards & tools
* Fluent in English

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at (url removed)