Customer Collaboration Manager - Supply Chain / FMCG

£35000 - £45000/annum Excellent benefits
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Customer Collaboration Manager is required by my global FMCG client.

The Collaboration Manager role is a pivotal role working directly with my clients major commercial customer supply chain teams to connect the sales and supply chain plans within the customer, work as a key member of the sales virtual team in order to deliver their ambition of world class customer service.

* To optimise service and forecast performance for a designated customer(s) through the working in customer Head Offices and forging strong customer networks and the strong partnership with their sales colleagues
* Optimisation of the Sales Forecast to accurately reflect customer demand requirements and phasing to maximise On Shelf Availability. Facilitate the sharing of data to the benefit of both my client & the customer.
* Proactively work with other supply chain and sales functions to achieve a seamless flow of product to the end consumer.
* Identify & deliver specific Customer Service project work
* Building great relationships is at the heart of the Collaboration Manager role and is a key enabler to building trust and alignment with our customers.


* Supply Chain Teams
* Sales / Customer Development
* Finance
* Marketing


* Customer Contacts across supply chain, planning teams, trading, distribution estate, packaging / merchandising teams.


* Strong communication skills - relationship management both internally and externally to build trust optimise performance
* Minimum 18 months experience of FMCG and Supply Chain with an understanding of sales, category and supply chain.
* Strong influencing skills demonstrated through peer to peer and senior stakeholder engagement/relationship management
* Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance
* Drive for results - focussed on KPI's and improvement


Alignment and Communication to enable effective order management -

* Order Management
* Order Fulfilment Visibility
* Planning

Weekly Forecast & Roll Management

* Forecast Management
* Change Management
* Proactive management
* Tracking of customer availability

Collaborative Forecast Management

* Formalised Monthly Reviews
* Collaborative Working
* Customer Collaboration
* Forecast / Order Synchronisation
* Seasonal Management
* Seasonal Tracking

Customer Relationship & Supply Management

* Relationships
* Collaborative Supply Plans

Process Improvement / Continuous Improvement

* Customer Routing & Ordering Profiles
* Team Working
* Ways of working optimisation
* Value Added
* Continuous Improvement

Performance Management / KPI's

* Customer KPI Scorecard Delivery
* Customer Advantage Survey
* Weekly / monthly reporting
* Delivery of Service

Stakeholder Management

* Customer Engagement
* Internal Stakeholders
* Supply Chain Team Working

Personal Development

* Personal Development to drive own skills and capabilities to meet potential
* Role Model - Acting as a role model to the wider Supply Chain Team and business to drive overall capability and levels of performance.

This is a fantastic opportunity to secure an exciting role within a global FMCG player and well respected employer. Please send your CV in the first instance and you will be contacted with full information.

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