Customer Collaboration Manager - Supply Chain / FMCG

Recruiter
Logic
Location
Watford
Salary
£35000 - £45000/annum Excellent benefits
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Customer Collaboration Manager is required by my global FMCG client.

The Collaboration Manager role is a pivotal role working directly with my clients major commercial customer supply chain teams to connect the sales and supply chain plans within the customer, work as a key member of the sales virtual team in order to deliver their ambition of world class customer service.

* To optimise service and forecast performance for a designated customer(s) through the working in customer Head Offices and forging strong customer networks and the strong partnership with their sales colleagues
* Optimisation of the Sales Forecast to accurately reflect customer demand requirements and phasing to maximise On Shelf Availability. Facilitate the sharing of data to the benefit of both my client & the customer.
* Proactively work with other supply chain and sales functions to achieve a seamless flow of product to the end consumer.
* Identify & deliver specific Customer Service project work
* Building great relationships is at the heart of the Collaboration Manager role and is a key enabler to building trust and alignment with our customers.

INTERNAL

* Supply Chain Teams
* Sales / Customer Development
* Finance
* Marketing

EXTERNAL

* Customer Contacts across supply chain, planning teams, trading, distribution estate, packaging / merchandising teams.

SPECIFIC KNOWLEDGE

* Strong communication skills - relationship management both internally and externally to build trust optimise performance
* Minimum 18 months experience of FMCG and Supply Chain with an understanding of sales, category and supply chain.
* Strong influencing skills demonstrated through peer to peer and senior stakeholder engagement/relationship management
* Advanced PC literacy - Excel - Strong Analytical Skills with proven results of performance
* Drive for results - focussed on KPI's and improvement

AREAS OF RESPONSIBILITY AND RELATED ACTIVITES

Alignment and Communication to enable effective order management -

* Order Management
* Order Fulfilment Visibility
* Planning

Weekly Forecast & Roll Management

* Forecast Management
* Change Management
* Proactive management
* Tracking of customer availability

Collaborative Forecast Management

* Formalised Monthly Reviews
* Collaborative Working
* Customer Collaboration
* Forecast / Order Synchronisation
* Seasonal Management
* Seasonal Tracking

Customer Relationship & Supply Management

* Relationships
* Collaborative Supply Plans

Process Improvement / Continuous Improvement

* Customer Routing & Ordering Profiles
* Team Working
* Ways of working optimisation
* Value Added
* Continuous Improvement

Performance Management / KPI's

* Customer KPI Scorecard Delivery
* Customer Advantage Survey
* Weekly / monthly reporting
* Delivery of Service

Stakeholder Management

* Customer Engagement
* Internal Stakeholders
* Supply Chain Team Working

Personal Development

* Personal Development to drive own skills and capabilities to meet potential
* Role Model - Acting as a role model to the wider Supply Chain Team and business to drive overall capability and levels of performance.

This is a fantastic opportunity to secure an exciting role within a global FMCG player and well respected employer. Please send your CV in the first instance and you will be contacted with full information.

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