Customer Retention Adviser

Vodafone UK
Wythenshawe, Manchester
£16750 - £19750/annum plus £9000 OTE and great benefits
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Calling local heroes of Manchester. Use your powers to improve the lives of our customers and save the day, every day.

We’re looking for brilliant Customer Retention Advisers to give an exceptional customer experience - handling all sorts of queries from customers coming to the end of their contract. They could be looking to cancel or upgrade, so it’s down to you to use your excellent communication skills and encourage them to stay. 

You’ll need the ability to listen and ask the right questions to really understand what’s driving the customer to potentially look elsewhere. Then there’s something a bit more inbuilt, the empathy you need to swiftly develop a rapport with any customer – that’s what excellent service is all about. Sales experience isn’t necessary, you just need the right attributes for a sales role – drive, ambition, tenacity and resilience.

Our workplace in Wythenshawe is fit for heroes. A place where you can look forward to coming to work and are empowered to be at your best. It’s sociable, inclusive, we treat you like an adult and there’s plenty of ways to relax when you’re not helping customers.

We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress your career along with a choice of benefits to suit your lifestyle. The shift pattern is Monday to Sunday (37.5 hours a week) with shifts between 8am and 9pm

So, are you ready to be a local hero? Apply today to join one of the world’s biggest brands.

We’re at our best when you’re at yours. Power to you