Customer service assistant

Recruiter
Clarico Group Ltd
Location
Manchester
Salary
£8 - £8.50/hour
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Retail
Contract Type
Interim
Hours
Full Time
LOCATION: Devonshire Street, Manchester

JOB TITLE: Customer Service Advisor

SALARY & BENEFITS £8.00 - £8.50 per h

WORKING HOURS: Monday - Friday, starting from 8am

EMPLOYMENT STATUS: Temp - perm

KEY SKILLS TO SEARCH: A multi-purpose role with Littlewoods Clearance online stores providing Customer Support for email and phone queries.

THE ROLE:

Customer Support for email and phone queries providing a high level of customer service.

* Provide support to the Online team.

* Must be flexible to cover rotating shift patterns

* Usual office admin roles copying, filing etc.

Key Responsibilities

* Respond to all enquiries within the 24 hr SLA time slot

* Use a wide fashion knowledge to entice customers to buy

* Ensure all descriptions and images are correct

* Review feedback from customers and the wider team once the stock is live

* Log all customer queries and manage disputes

* Liaise with Central Office, Logistic Centre and Carriers to arrange deliveries and returns whilst adhering to given time scale

* Any other duties asked by the Online Team Manager

The Candidate

.

* Strong customer service with good telephone manner

* Able to work on your own initiative

* Highly motivated with excellent organisation, communication and analytical skills

* Knowledge of photoshop and E-commerce advantageous but not essential