Corporate Reservations Agent

Holt Recruitment Ltd
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
Corporate Reservations Agent



Monday - Friday 40 hours per week

Working with one of the most prestigious independent car rental companies within the UK

Overall Job Purpose

To deal with inbound calls in the corporate sector of the business for corporate leasing enquiries and bookings

Scope of Job

Reporting directly to the Central Reservations Manager, to ensure delivery of agreed KPI's and performance relating to corporate clients. Deputise on occasion for Central Reservations Manager and suggest change and improvement where appropriate to deliver increased volumes or service improvement. In addition provide sales support where required in relation to client tariff pricing, contract maintenance, corporate account enquiries and new business opportunities.

Main Duties

Taking in bound calls from corporate clients and arranging car leases.

Ensure all corporate sales opportunities are converted where possible and perform to and exceed company targets for quality, SLA's and KPI's whilst adhering to set operating procedures and processes.

Working closely with the Commercial Team in relation to new business opportunities to ensure all service levels are met.

Action all corporate invoice queries in line with agreed SLA.

Effectively manage changeover/defleet of sales vehicles on rent to corporate clients in conjunction with fleet/commercial team.

Ensure daily availability report is distributed to corporate clients as agreed.

Participate in projects in assigned areas, ensuring responsibilities as a stakeholder of the project team are delivered to plan, on time and within agreed budgets where appropriate.

Manage opening of local corporate sales accounts.

To undertake any other duties consistent with this role

Manage any Short Term Leasing enquiries where related to corporate client

Any other duties as requested by the Central Reservations Manager

Skills required

Excellent communication and Customer Service Skills

Call centre experience required and having worked in a fast paced retail results driven environment.

Previous rental experience desirable.

Keenness to learn.

This is a fantastic opportunity to join a growing and desirable business with plenty of opportunity to progress.

Call Andy Gosling @ Holt on (Apply online only) for further details and to register your interest in the position