Cafe Assistant

10 Jun 2017
10 Jul 2017
Contract Type
Full Time
On behalf of our client Adecco Kendal are recruiting a café assistant to join a small team in Grasmere.
This role is temporary with a view to going permanent for the right person, so if you are looking for a new role in the lakes this could be the one for you.
Hours of work are 8.30am till 5.30pm 5 days a week to be worked over 7 which will include some weekends.

Key responsibilities:
Customer Service
* Ensure every customer visiting the café is greeted/acknowledged in a friendly and professional manner
* Deliver a high standard of customer service in line with the 'you are the difference' approach
* Communicate effectively with customers - being helpful and approachable
* Ensure full knowledge of menu items and offers
* Deal effectively with any customer complaints and escalate professionally when required
* Strive to achieve unprompted positive customer satisfaction feedback - e.g. during visits, surveys, Tripadvisor

* Optimise all sales opportunities, identifying best sellers and know the unique selling points of menu items
* Ensure that all sales are processed accurately and efficiently through the till
* Convert refunds into exchanges where possible

* Ensure cafe standards are of a high level at all times in line with the expectations outlined by the general manager
* Maintain a high standard of merchandising within the café
* Ensure promotions, layout and presentation of meals reflect our best offer to the customer
* Handle deliveries effectively and in line with Company procedure
* To be punctual at all times and be in the Store ready to work at your agreed start time
* To be presentable at all times and wearing the appropriate uniform
* Attendance to be in line with company expectations. If you are unable to attend work, company policy must be followed at all times to report absence and be contactable
* Conduct yourself in line with company values and Code of Conduct

For an immediate start please call the branch on (Apply online only)

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer