Customer Service advisor
M-T: 12.30pm to 9pm
F: 1.30pm to 9pm
Sat: 1 in 6 (day off in week)
* Provide helpdesk support for all inbound queries both on the phone and on e-mail.
* Complete outbound calls to Panel Members to support them where needed.
* Data entry and general admin tasks with basic use of Microsoft Office
Measures of success in this role
* Hitting team targets
* Maintaining and improving personal performance (Quality and Quantity)
* Calm and patient nature with a passion for providing a good customer experience
* Excellent verbal and written communication skills
* Enthusiastic, inquisitive and effective problem solver
* Organised, efficient with strong attention to detail
* Good interpersonal skills
Kantar is acting as an Employment Agency in relation to this vacancy.