Customer Service advisor

Recruiter
Capita Managed Services
Location
West London, London
Salary
19000.0000
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time

Hours

M-T: 12.30pm to 9pm

F: 1.30pm to 9pm

Sat: 1 in 6 (day off in week)

Key Responsibilities

* Provide helpdesk support for all inbound queries both on the phone and on e-mail.

* Complete outbound calls to Panel Members to support them where needed.

* Data entry and general admin tasks with basic use of Microsoft Office

Measures of success in this role

* Hitting team targets

* Maintaining and improving personal performance (Quality and Quantity)

Essential Skills

* Calm and patient nature with a passion for providing a good customer experience

* Excellent verbal and written communication skills

* Enthusiastic, inquisitive and effective problem solver

* Organised, efficient with strong attention to detail

* Good interpersonal skills



Kantar is acting as an Employment Agency in relation to this vacancy.