Detail 2 Retail
Newcastle Upon Tyne, Tyne And Wear
10 Jun 2017
10 Jul 2017
Contract Type
Full Time

Head of Retail Operations - Franchise Retailer - Job Summary

Our client is the largest and market leader in their field and is maintaining their excellent growth that they have had over the last few years.

As part of their continued growth plan they have an excellent opportunity for a Head of Retail Operations which is a role that will give real autonomy to right individual to formulate the direction of the business moving forward.

Head of Retail Operations - Franchise Retailer - Role Responsibility

To ensure the delivery of exceptional operational standards and commerciality throughout all the Franchisee Estate. To ensure effective relationships are build and maintained, and compliance in all areas of operational activity and drive sales and profitability.

Key Accountabilities

  • Drive sales and maximise profitability across franchisees owned stores through formulation and execution of the retail strategy
  • Ensure that Franchisees stores are at target level to ensure maximised profits
  • To effectively engage and influence our Franchisees to ensure the delivery of our retail operating standards and policy
  • To drive and utilise all required management information to manage performance, seize opportunities and make informed decisions, taking appropriate action to achieve retail budgeted sales
  • To understand segmentation within the market and work through appropriate channels to ensure the category and product mix is correct and competitively positioned and executed in stores
  • To develop an exceptional team of Franchisee Support Managers for our stores in the field that are able to grow retail turnover, franchisee margin and wholesale spend through providing credible retail, commercial and business advice
  • To identify underperforming stores alongside Franchisee Support teams and support the development of a business plan to address and manage issues effectively reporting to the board on key areas of risk as appropriate
  • To seek and continuously develop knowledge of competitor activity and local market conditions with the purpose of making appropriate and innovative recommendations to drive the business forward
  • To proactively identify stores which are at risk of leaving the group and could be suitable for the business to purchase, making recommendation to the Brand recruitment and acquisitions team

Head of Retail Operations - Franchise Retailer - The Ideal Candidate

  • Achieving budgeted retail and wholesale spend
  • Franchisee % margin
  • Measurement of store standards
  • Reduction in store churn
  • Delivery of business initiatives
  • Franchisee satisfaction score
  • Team development and succession planning
  • Employee satisfaction score
  • Compliance with all company policies
  • Proven track record in retail management delivering results and successfully driving sales in a fast paced environment
  • Proven track record in delivering service, sales and profit expectations in a Franchisee field/ multi-site position
  • Experience of working with P&L accounts, budgeting and forecasting
  • Experience of translating board strategies into specific targets and tasks
  • Commercially astute, identifying and exploiting commercial opportunities
  • Well developed influencing ability being able to engage and convince others
  • The ability to communicate confidently at all levels and across many functions internally and externally
  • Drive self and others to achieve goals even in difficult situations
  • Able to take decisive action based on professional, practical analysis of situations
  • Builds positive customer and colleague relationships
  • Responds positively to change and drives change through others

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