3rd Line Support Analyst Linux / Wintel - Customer Communications - Bristol /

Recruiter
Wainwright Shaw Ltd
Location
Bristol, Avon
Salary
35000.0000
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
* 3rd Line Support Analyst (Linux / Wintel)
* Global customer communications firm
* Bristol / Nationwide

3rd Line Support Analyst (Linux / Wintel) - Customer Communications - Bristol / Nationwide

3rd Line / 2nd Line / Linux / Wintel / Desktops / Servers / Firewalls / NAS - Network Attached Storage / SANs / Content Delivery / Redhat/Centos/AIX / Shell scripting / Cisco ASA / Cisco Networking / VMware / Windows Server 2008/2012 / Active Directory / Scripting / Networking

The company

Leading global customer communications delivery expert requires a 3rd Line Analyst to support their established and developing business. There are opportunities in both their Bristol office and nationwide.

The role

Reporting to the Infrastructure Manager you will be responsible for delivering IT infrastructure projects to the business. Predominantly this will involve 3rd Line projects with some 2nd Line support where appropriate. This will include support of desktops, servers, firewalls, NAS (Network Attached Storage), SANs, Content Delivery and other devices as well as managing escalations from Second Line, ensuring prompt and satisfactory resolution of Customer Support cases. Providing accurate and timely diagnosis and rectification of ITC faults you will analyse system architecture, planning and implement more efficient and effective client device management practices as well as performing hardware / software repair, maintenance and installation.

The requirements

ITIL trained, ideally you will be CCNA, VCP and Project Management qualified and have previous IT support experience preferably gained in a production environment. You should have a working understanding and technical certification in many of the following:
- Linux
- Wintel
- Redhat/Centos/AIX
- Shell scripting
- Cisco ASA
- Cisco Networking
- VMware
- Windows Server 2008/2012
- Active Directory
- Scripting
- Networking