Digital Process Analyst - Public Sector
Are you an experienced online customer solutions expert within Local Government/ Council/ Public Sector?
About Capita | Local Government
We are Capita, the UK's leading provider of business process management and integrated professional support service solutions. Through bespoke, quality solutions, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
Job Title: Digital Process Analyst / Online Solutions Expert
Location: To be based in Coventry OR London offices with frequent visits to other sites
The Digital Process Analyst can either work directly in the Customer Experience Team, or as part of a wider transformation team working on digital projects and will play a key role in evolving and improving the customer experience for our clients' customers.
Enables and supports continuous improvement projects delivering innovative digital customer experience, increasing customer value and eliminating waste and non-value adding activities to the business
Identifies major project issues, findings and opportunities.
Interacts with Customers, staff, consultants, contractors to co-ordinate problem resolution and plan project tasks /issues.
Enables the definition of new business process and use of new technology solutions to support business case development
Develops business requirements and documentation, applying quality standards to all tasks.
Accurately monitors, records, prioritises and addresses project risks and issues.
Ability to develop decision criteria that are used to solve business issues and evaluate solutions.
Ability to use established methodologies to investigate and quantify impact and identify cross project and cross-functional dependencies.
Council or Local Government background
Digital Customer Experience solutions experience
Experience of delivering digital solutions with a strong knowledge of web based solutions, and evidence of channel shift
Ability to deliver improved customer journeys ideally online
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.