IT Service Delivery Manager / ITIL

Greenfield I T Recruitment
Coventry, West Midlands
10 Jun 2017
10 Jul 2017
Contract Type
Full Time

IT Service Delivery Manager / ITIL

Commutable from Rugby, Coventry, Birmingham, Leicester, Nuneaton

IT Service Delivery Manager / ITIL needed by a multi-site organisation in the Midlands area.

The ideal candidate will come from an ITIL Service Delivery background and be looking to get involved in –

  • · Problem management
  • · Change Management
  • · IT Supplier Management
  • · Client Management

This is a multi-faceted role which will give the IT Service Delivery Manager / ITIL a great opportunity to broaden skills in multiple areas.

IT Service Delivery Manager / ITIL requirements

  • · ITIL v 3
  • Ensure all ITIL processes are properly aligned to maximize delivery
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Exceptional communication skills - both written and verbal
  • Calm but positive and responsive under pressure
  • Work collaboratively with colleagues
  • Stakeholder management at all levels
  • Busy ITIL Service Management environment
  • Drive Continuous Service Improvement
  • Good organisational skills plus the ability to motivate people
  • Excellent understanding and awareness of the ITIL framework

IT Service Delivery Manager / ITIL salary range £30k - £55k plus benefits.