Sales Operations Analyst

Recruiter
KennedyPearce Consulting
Location
City of London, London
Salary
30000.0000
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

KennedyPearce are currently recruiting on behalf of a global gaming brand for a Sales Analyst. This role is within the After Sales Team and reporting to the After Sales Manager.

Requirements for Role:

  • Degree educated (preferably in an analytical subject)
  • Post university experience (FMCG or Technology sector preferable)
  • An interest in the Video Games industry (preferable but not essential)
  • High attention to detail and ability to handle large and complex data sets
  • High level of Excel skills, ability to handle complex Macros and Formulae
  • Literate in Finance Systems
  • A strong general communicator with ability to build strong cross functional relationships within both Sales and Marketing teams
  • Strong team player with problem solving skills
  • Ability to work to deadlines and strong presentation skills

Main Responsibilities:

  • Management of the Retailer Returns process
    • Monitor status of the Returns and take any remedial actions
    • Day to day processing of Returns
    • Assist in the transition of the process into SAP
  • Management of supplier costs and handling of all invoicing
  • Handling of customer letters (complaints, greetings, etc.)
  • Follow up with the repair centre and call centre complaints. Investigating/resolving issues and establishing how to avoid them going forward.
  • Analysis of all data and management information from both the call and repair centres:
  • Call details (volume, origin, complaint type etc.)
  • Call centre staff performance levels
  • Speed of repairs and turnaround times
  • Monthly and adhoc costs
  • Define and set specific KPI's that can be used for senior management level reporting
  • Create and establish monthly reporting packs for After Sales
  • Assist the After Sales Manager to continue to improve the internal processes of the department.