Service Delivery Manager

Recruiter
Elmwood Consulting
Location
London
Salary
£45000 - £55000/annum up to £55,000
Posted
10 Jun 2017
Closes
10 Jul 2017
Contract Type
Permanent
Hours
Full Time
We are working with a very fabulous and exciting fin tech company who are expanding! We need a Service Delivery Manager to join them!

The Service Delivery Team are responsible for...
- Managing the process of on-boarding new business into the platform
- Executing business analysis and specification of non-standard customer requirements and managing expectations for delivery
- Close liaison with the development team, the operations team and client, providing a communication channel and support between all parties
- Completing regular customer service reviews
- Maintenance of the product offerings within a constantly changing regulatory environment
- Pre-sales support

What you'll be doing...
- Managing and delivery of new client on-boarding projects
- Completing business analysis and specification of non-standard customer requirements
- Owning quantitative and qualitative analysis for support on delivering larger projects requested by the board of directors
- Providing one off ad-hoc customer reports (Management Information, report analysis etc.)
- Maintenance of the product offerings within a constantly changing regulatory environment
- Pre-sales support

You will ideally have...
- Experience in project management and/or software service implementation
- Strong data manipulation, interpretation and presentation skills
- At least 2 years’ experience in the financial services
- Exposure to EMIR, MiFID, compliance and the back-office cycle
- Consultancy or support experience