3rd Line Server Engineer

Datek Resource Solutions
Greater London
£35000 - £40000/annum plus excellent company benefits
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
3rd Line Server Engineer

A leading I T service provider based in Hertfordshire is looking to grow their existing server engineer team.

This role sits within their infrastructure area and it is to provide 3rd and some 2nd line support for all customer services (internal and external) within their infrastructure service support operations including some level of server hardware, server operating systems, application design, installation and troubleshooting in accordance with Company procedures and compliance standards for Incident, Problem, Change, Release and Configuration Management to defined customer service levels.

You will have 3 years previous experience in a similar or equivalent role and you will be required to have strong customer facing skills.

Technical responsibilities

• Deliver 3rd and some 2nd line support activities and duties
• Input to project co-ordinators and managers to help produce proposals for work undertaken on behalf of the customer to be delivered by the team
• Deliver quality pre sales solutions and projects
• Attend meetings as required based on work being undertaken
• Escalate quality matters to team leader
• Assist fellow team members in identifying solutions to problems
• Be flexible and be able to work out of hours when necessary
• Can analyse, diagnose, troubleshoot problems, within set SLA`s
• Able to work methodically and logically.
• Be able to communicate effectively, both orally and in writing.
• Ability to learn quickly and to follow processes
• Identifying and responding to calls in a professional manner.

Please note you are required to have a valid driving license, as this role involves customer site visits