Service Advisor - Audi Maidstone

Inchcape Retail
Maidstone, Kent
£25000 - £30000/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
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Market Area Service Advisor - Audi East Kent & Audi Maidstone
The Role

To ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. The Service Advisor is the principle point of contact for all customer communication while the vehicle is in the Retail Centre. In addition, a market area Service Advisor will work across up to 3 centres, providing cover as and when necessary. This particular position will be based at 2 sites, Audi East Kent and Audi Maidstone.

This role would suit an experienced Service Advisor who is adaptable to change and able to work confidently within different teams, delivering an outstanding service at all times.
Key Tasks

Welcoming, advising and facilitating the customer experience.
Managing conflicting priorities between customers and internal departments
Tracking the vehicle through the workshop experience and maintaining communication with the customer.
Maximising profit opportunities and growing the customer base by converting service enquiries and securing confirmed bookings
Documenting all warranty work as per brand requirements and ensuring customer signs for work undertaken.
Presenting invoices following completion of work, ensuring all work is carried out and charged for and payment is obtained in line with company procedures.
Handling dissatisfied customers calmly and making sure that all customer complaints are brought to the attention of the line manager.
Communicating with customers by email, telephone, text or letter in a professional and customer centric manner

Knowledge and Experience
Must have relevant industry experience.
Strong communication skills, committed to delivering an excellent customer service.
Positive, confident and flexible approach with high resilience and the ability to cope with conflict situations
The ability to work both independently and to integrate as part of a number of different teams,
Demonstrates good skills in both numeracy and literacy
Has passion and understanding of technology and an appetite to build product knowledge
Ability to work in a fast paced environment.
Good commercial awareness
Confidence to present product opportunities and offer customers options and solutions

Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including:
22 days holiday, rising to 25 after 5 years
Company pension scheme
Life assurance
Childcare voucher scheme
Discount gym membership
Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers
Cycle to work scheme