Customer Services Team Leader

Recruiter
Hays Office Support
Location
Worcester
Salary
£18000 - £23000/annum
Posted
10 Jun 2017
Closes
10 Jul 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
A permanent Customer Services Team Leader job paying £18-23k for a leading organisation in Worcester.

Job Type:
Permanent
Salary:
£18,000-23,000 per annum
Hours:
37.5 hours per week covering a rota between the hours of 8am-8pm (Mon-Fri) and 9am-5.30pm (Sat & Sun)
Location:
Worcester

Your new company
A fantastic opportunity has arisen for a proactive and enthusiastic Customer Services Team Leader to join a rapidly expanding company on a permanent basis in Worcester. This organisation has gone from strength to strength in the last year or so and continue to push the boundaries of innovation.

Your new role
Working alongside their current Team Leaders, you will be responsible for managing a team of Customer Service Advisors in a fast-paced contact centre environment. Your key duties will include but are not limited to; developing and motivating your team to hit targets, dealing with compliance issues, driving delivery of exceptional customer service and first time resolution, providing regular coaching and training, conducting monthly performance reviews and managing team attendance.

What you'll need to succeed
You'll be confident, self-motivated and possess exceptional communication skills. As well as being extremely customer focused, you will have previous experience of successfully leading and managing a team of customer service individuals.

What you'll get in return
In return, you will receive a competitive salary and get the chance to work for one of the fastest growing organisations in the UK. You'll benefit from free onsite parking, bonus scheme, pension scheme, staff discount on all products and use of their company gym.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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