Reservations Agent (French Speaking)

Headstart Employment
Raynes Park, Greater London
£18000 - £25000/annum
10 Jun 2017
10 Jul 2017
Contract Type
Full Time
As a reservation agent your primary responsibility will be to handle incoming calls from members and fulfilling their holiday requirements through the promotion and selling of our client’s leisure products.

Responsibilities will include:
• Identifying the “holiday experience” required by our members and aligning availability to that experience; offering similar alternatives where necessary.
• Promoting all company products and services to maximize sales opportunities.
• Processing bookings.
• Making outbound sales calls to membership data base.

The Person
To be successful in this role highly developed sales and customer service skills are a pre-requisite.

In addition you will have:
• Good communication skills.
• An excellent telephone manner.
• First class influencing skills.
• The ability to use multi-application software and reservations systems.
• Sales and/or call centre experience; travel industry sector experience is desirable.

The Hours
• 37.5 hours per week.

Benefits Include
Free holiday accommodation*
Travel discounts
20 days holiday rising to 25 days.
*After probation as per prevailing policy

Headstart Employment is an Equal Opportunity Employer